How do I know HappyBuyChina has received and approved my payment?

After you paid the orders that you made, HappyBuyChina hasn't verify the money yet, it will take sometimes (maximum 12hours), then you will be receive a confirmation email from us.

When can I receive my order after I paid?

It depends on which courier company you chose and keep in touch with the seller; most sellers love to communicate with buyers, and can tell you the status of your shipment.

If I forgot my password, what should I do?

Please click on "Forgot password?" Enter your registered E-mail address, and your mail-box will receive your HappyBuyChina user ID and password after few seconds.

Can I change my user name or email address?

We are sorry but this is not possible. Changing your username or email address on our site would mean to change your identity. However, if you are determined to have another username, you can register again on our site with the username you want.

How do I contact the seller?

You can contact HappyBuyChina sellers by clicking on the "Ask seller a question" link on the item page. This feature allows you to send an email to a seller, even if you have not yet purchased the item.

How do I get a refund?

How do I track my purchase?

When a seller ships your item, you will receive the tracking information via email. You can then visit the corresponding carrier's web site for online tracking information.
 

	http://www.dhl.com
	http://www.ems.com.cn/english-main.jsp
	http://www.fedex.com
	http://www.tnt.com
	http://www.ups.com

Customs clearance can increase the delivery time if your package is held up by customs officials. Before you place an order, you can click the "Calculate shipping cost" link to get the discounted shipping costs to and from any country or region under different shipping methods.

Shipping Costs

International shipping costs are based on a combination of the following:

• Weight and dimensions of package
• The location the seller is shipping from (city, state, country or region)
• The location the seller is shipping to (also called the destination country or region)

Therefore, costs may vary greatly depending on what, where and how the seller is shipping, and can be considerably higher for international destinations.

Generally, buyers pay additional costs that may apply such as duties, taxes and customs clearance fees. For example, international rates may or may not include pickup and door-to-door delivery with customs clearance. Your package will arrive at your door, but then you might need to pay extra international fees.

Before you place an order, you can click the "Calculate shipping cost" link to get the discounted shipping costs to and from any country or region under different shipping methods.

Important things to know about Feedback

• You cannot remove Feedback comments you have left, so be sure to leave only fair and factual comments and ratings that relate to a specific transaction you had with your trading partner.
• Usually a high Feedback Score is a good sign, but you should always check your trading partner's Feedback Profile to read comments and look for negative remarks.
• If you are a buyer, contact your seller to try to resolve any issues before leaving neutral or negative Feedback.
• You must be a registered member to leave Feedback. You can leave Feedback on the items you purchased.

How can I leave a feedback?

Once you complete your transaction, you can leave the feedback as the evaluation to the seller. And your feedback will be shown in his/her feedback page. That is one of the important information for other buyers decide to cooperate with them or not.

Why HappyBuyChina can't remove Feedback?

In most cases, the Feedback comments you’ve received cannot be removed. Because Feedback represents members’ opinions, HappyBuyChina cannot edit these comments. Members are responsible for their own words.

What does the star next to my Feedback Score mean?

Feedback stars are awarded to HappyBuyChina members for achieving 1 or more Feedback points.

You receive:

• +1 point to your Feedback Score for each positive comment and rating left for you.
• 0 points to your Feedback Score for each neutral comment and rating left for you.
• -1 point to your Feedback Score for each negative comment and rating left for you.

One star ( ) = 1 to 49 points
Two stars ( ) = 50 to 99 points
Three stars ( ) = 100 to 249 points

One diamond ( ) = 250 to 449 points
Two diamonds ( ) = 450 to 849 points
Three diamonds ( ) = 850 to 1299 points

One crown ( ) = 1300 to 1999 points
Two crowns ( ) = 2000 to 2699 points
Three crowns ( ) = 2700 to 3499 points

Escrow Service, What is Escrow?

Escrow service can reduce the potential risk of fraud by acting as a trusted third party that collects, holds and disburses funds according to Buyer and Seller instructions. In this case: HappyBuyChina, while the seller ships the items to the buyer. When the buyer confirms the delivery and is satisfied with the items, HappyBuyChina will release the payment to the seller.

Protection for both Buyer and Seller

Buyers receive and inspect the merchandise before the Seller is paid.

Sellers receive their money if the Buyer accepts the merchandise.

What if a seller offers to sell me something directly, by passing HappyBuyChina?

If you receive offers from the sellers to complete transactions directly without going through HappyBuyChina we urge you not to respond and to notify us as soon as possible. If you accept to deal directly with a seller you will have no one to turn to should your items not arrive or not be what you expect. HappyBuyChina cannot help you get an exchange or refund if you choose to forgo our services during the buying process. With our escrow service, the payment is not released until we're sure that you are satisfied with your purchase.

Payment Methods

• Credit card Via PayPal
• PayPal
• Bank to bank wire transfers
• Western Union

Paying with PayPal

• PayPal enables you to send payments quickly and securely online using a credit card or bank account.
• When you select PayPal as the payment method, you go to the PayPal site, where you can send your payment.
• Advantages:
  • Payment is traceable. You can trace the status of your payment using your PayPal account.
  • Payment does not require you to use your credit card online (you can transfer directly from your bank account). HappyBuyChina doesn't see your credit card number (it is safely encrypted through PayPal's server), which limits the risk of unauthorized use.
  • PayPal offers PayPal Buyer Protection on qualifying items - up to $1,000 in free coverage. Additional limited protection is offered through PayPal's Money Back Guarantee.

Paying with bank to bank wire transfer

Payment is sent directly from your bank to HappyBuyChina CMB bank account in Hong Kong.

Below is the information you need for the transfer:
 

Paying with Western Union

With more than 150 years of experience, Western Union is a global leader in money transfer services. It helps consumers and businesses send money quickly and reliably. Below is the information you need for Western Union transfer:

Combined Orders

To pay for multiple orders at once, you can go to “My HappyBuyChina” and then click on the "Pay my orders" link.

After you click on the "Pay my orders" link, you will be able to see all the unpaid orders listed. You can then select the orders you want to pay. The total will automatically be added up. After pressing the "Submit" button, you will be taken to PayPal, Credit Cards, Wire Transfer, and Western Union to complete the payment process.

Our Role

Our goal is to promote a safe place for our members to buy and sell. When transaction problems occur, we provide assistance by making communication between members easier and by providing services to help protect you against fraud.

What do we expect?

The best way to resolve a problem transaction is to communicate directly with your seller. Most sellers welcome the opportunity to work out problems and provide good customer service.

How do I open a dispute?

There are two reasons for disputes:

• Items Not Received - you can use this if you have not received the item.
• Items Significantly Not as Described - you can use this if you felt the seller misrepresented the item in a way that directly affects the value or usability of the item.

To report a dispute:

• Log on to "My HappyBuyChina ".
• Locate the order number in question.
• Click the "Dispute" link of the corresponding order number.
• On the Dispute page, select the problem you want to report.
• Follow the instruction and start communicating with the seller.

Once a dispute is open, the status of the order becomes "Dispute opened".

Communicating with the seller

To communicate with the seller:

• Log on to "My HappyBuyChina".
• Locate the order number in question.
• Click the "Dispute" link of the corresponding order number.
• Start communicating with the seller by posting messages.
• You can always post messages by clicking "Continue Response" button.

Closing a dispute

If the dispute is resolved, you can close the dispute so HappyBuyChina can release your payment to the seller.

To close a dispute:

• Log on to "My HappyBuyChina".
• Locate the order number in question.
• Click the "Dispute" link of the corresponding order number.
• On your Dispute page, click the "Close Dispute" button.

Note: If you have not closed the dispute within 20 days, it will be automatically closed. When a dispute is automatically closed, you are not eligible to submit a dispute to HappyBuyChina, and your payment will be released to the seller.

Approving a dispute resolution

In some cases, the seller may submit a resolution. In this case, you will read the details of the resolution on the Dispute page. Once you approve the resolution, HappyBuyChina staff will process the order according to the approved resolution.

To approve a dispute resolution:

• Log on to "My HappyBuyChina".
• Locate the order number in question.
• Click the "Dispute" link of the corresponding order number.
• On your Dispute page, you may see a dispute resolution submitted by the seller. If you are satisfied with the resolution, click the "Approve" button.

Before a dispute resolution is approved, the status of the order is "Pending approval on dispute resolution". However, after the dispute resolution is approved, the status becomes "Agreement reached; pending HappyBuyChina to follow up".

Submitting a dispute to HappyBuyChina

If the dispute is not resolved within 19 days, you can decide to escalate the case by submitting it to HappyBuyChina. By doing so, you request HappyBuyChina to be an impartial judge.

• Log on to "My HappyBuyChina".
• Locate the order number in question.
• Click the "Dispute" link of the corresponding order number.
• On your Dispute page, click the "Submit to HappyBuyChina" button.

Once a dispute is submitted to HappyBuyChina, the status of the order becomes "Dispute submitted to HappyBuyChina""

Escalated Disputes

If you're still unable to resolve the problem, you can escalate the dispute to a claim. A dispute can be escalated to ask HappyBuyChina to review the case and decide the outcome. HappyBuyChina will take on effective action to safeguard all customers' right.

For every dispute submitted to HappyBuyChina, both buyer and seller are required to submit evidence, including tracking document, etc in 5 business days, our decision for a case will be announced another 5 business days after received all the documents.

Principles

• If the package is not received:
  • Tracking number is invalid

    If a third party (neither buyer nor seller) fails to track a package via an online tracking system provided by the carrier, the seller bears full responsibility and has to pay all related costs.

  • The package is held at the customs

    If the item is retained for reasons bearing to authenticity, the seller is responsible for the refund and has to pay all the related costs.

    If the item is at customs because the buyer has not paid the related custom duties, or obtained the necessary import license, it is the buyer's responsibility to pay the customs duties and all related costs.

    Custom duties may incur when a seller ships several orders to a buyer in one lot. In this case, the seller bears full responsibility and pays all related costs unless the seller does so upon buyer’s request.

  • The package is returned

    If there is a mistake in the address provided by the buyer, the buyer is responsible for the shipping fees and related costs.

    If the seller misspelled the address, the seller is responsible for paying shipping fees and related costs.

    If the carrier fails to deliver the package, seller should contact the carrier to resolve the problem.

• The received item isn't what you expected
  • If a buyer is not satisfied with the received item and likes to get full refund, he should return the item and provide us with tracking number within 5 business days after the dispute is submitted to HappyBuyChina. Once the seller and HappyBuyChina confirm the delivery of the returned item, refund will be arranged. It's buyer's responsibility to pay all the incurred shipping fees and custom duties, if any. The seller is responsible for all custom duties incurred at the seller's country.
  • Both buyer and seller are required to supply proof and copies of shipping document within 5 business days after a dispute has been submitted. HappyBuyChina will make a decision within 10 business days after all the evidence is received.

Contact Us